Standard Terms of Sale
Returns: All products will be considered for return if said product does not meet the manufacturer specifications or product is defective. Return Material Requests must be made within 10 working days of the ship date on the product(s) in question. On any reported defective product, Customer must send a sample(s) representing the nonconformance prior to the issuance of an RMA by Adapters-Plus. If a nonconformance is confirmed, an RMA will be issued by Sales to the Customer.
Discrepant Quantity: Customer is to notify Adapters-Plus Sales Department within 10 working days from date of shipment. An internal check will be made against inventory records, and final disposition on shipment will be conveyed to the customer.
Cancellations: Standard product orders may be canceled if request is made prior to 30 working days of scheduled shipment. Sales Department must confirm or deny request via fax to customer. Cancellations are NOT accepted on NC/NR product(s) or where special circumstances are involved and so noted on the quotation or in other specific correspondence.
Schedule Changes: Schedule changes: are allowed on standard product as long as it is not within 30 working days of most recent ship date. Two (2) changes per release are allowed. Thirty (30) days max. per push out.